We request that reservations with Austin Pet Love be made as far in advance as possible. This is especially necessary with regard to the holiday season. Reservations are on a first come first serve basis and it is in your best interest to schedule with us as soon as possible. At least two weeks is recommended for the holiday season and five days in advance during any other time of the year.
As the holidays are peak season for us, we ask that you notify Austin Pet Love within one week if the need to cancel your reservation should arise. This policy is necessary due to high demand. We request a seventy-two hour cancellation notice during any other time of the year. Any cancellation received in less than the time required by Austin Pet Love will be charged for the cost of the session.
We require an initial consultation before you leave your pets in our care. The consultation is to familiarize us with your pets and your home and to discuss the routine that will be established in your absence. If you wish to take advantage of our home monitoring services, this will also be discussed at the initial consultation. There is no charge for the initial consultation.
We require that two house keys be left with us at the initial consultation. One remains in our office safe and the pet sitter who is designated to you holds the other. Both keys are coded so that they cannot be matched to your personal information. We encourage you to leave a key on file with us, as this will make any future visits more convenient all around. Whereas there is no charge for the initial consultation and collection of keys, there will be a five- dollar fee added to your invoice for any future key pick ups and all key drop offs.
We recommend that all dogs and cats wear current vaccination and identification tags at all times.
We request that all information forms be filled out in full and in our possession at the end of the initial consultation. Forms can be downloaded here and filled out prior to our initial consultation. This will free up a lot of time during our initial consultation and allow us to dedicate more time in getting to know your pets, and you.
We prefer that payment be made in full before you leave for your trip. We accept checks, cash or you may pay by credit card through PayPal via online invoicing if you give us advanced notice.
Insurance and Bonding:
All of our sitters at Austin Pet Love are insured and bonded by Business Insurers of the Carolinas. You can rest assured that your pets and your home are in trusted hands in your absence.